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COMMUNICATIONS MINING

Enhance & Automate
Business Communications

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Discover, monitor, and automate conversations for higher efficiency and better experiences

Whether it’s sending emails or responding to customers, every business conversation matters. In the past, processing these communications was manual, costly, and slow. But with communication mining, those days are over.

Cut the waste, boost productivity

Identify and cut wasteful service processes while supercharging productivity through automated communications.

Give CX an upgrade

Uncover what customers really want and troubleshoot problem areas.

Tap into the value of communications

Identify areas for quick, valuable growth with Al-powered analysis.

Speak to our experts today
What is Commuincation Mining

Communication mining uses AI and automation to analyze business conversations like emails, chats, and calls. It turns unstructured messages into actionable data for better insights and decision-making. This reduces manual work, improves efficiency, and enhances customer interactions.

$10M+

annual savings potential due to communications automation

20x

increase in customer recovery ROI potential

10%

of total email volumes automated end-to-end

Why Use Communications Mining?

Cost Efficiency

Automate high-volume workflows, cutting manual effort and improving efficiency.

Customer Recovery ROI

AI-driven customer responses boost retention and satisfaction by up to 20x.

End-to-End Volume Automation

Handle entire communication flows, scaling operations while maintaining quality.

Scalable AI Deployment

Easily deploy AI models, automating processes at any stage of digital transformation.
Identify Identify Hidden Opportunities for Strong ROI

Communications mining enables you to accurately identify the most valuable change opportunities across your
business. Quantify
opportunities before investing in change and reduce the risk of not achieving your expected benefits.Drive evolution with intelligent automation (IA)
opening doors to new sources of structured data in critical business processes.

Automate more across your business

Extend automation into entirely new business areas. Connect UiPath to all conversational channels-email, chat, calls, tickets, and more. Eliminate inefficient processes and automate transactional customer requests to cut costs and scale faster.

Deploy custom Al models in hours, not weeks

CommPath, our specialized Al model for communications understanding, provides a strong foundation on which businesses can build. Automatic labeling and annotation empowers any employee to rapidly train custom models the specifics of your business, with zero coding.

Enhance the customer experience

manually answer every communication. Communications Mining does more than streamline customer communications. Alerts will update you of any changes in service quality so you can get ahead of emerging issues.
How Does It Works?

Communications Mining works by leveraging natural language processing (NLP) and machine learning (ML) to analyze unstructured communication data in real time. The practical applications of Communications Mining are broad, and the tool can support several key operational areas:

  • Extracting Key Information: Communications Mining captures insights like customer intent, reasons for contact, and sentiment from unstructured messages. This visibility helps companies prioritize tasks and allocate resources efficiently to areas needing immediate attention
  • Real-Time Monitoring and Analytics: Customizable dashboards offer real-time insights into trends, service quality, and emerging issues. This monitoring allows businesses to make proactive adjustments to their processes, improving response times and customer satisfaction.
  • Automating Workflow Processes: UiPath’s automation tools can use mined data to handle repetitive tasks, such as updating customer profiles or responding to common queries. This automation reduces manual workload and standardizes interactions, ensuring consistency and accuracy without human intervention.
There's a wealth of value in your communications - Don't let it go to waste.

Scale AI with Communication Mining

Blend Human & Machine Intelligence – Train custom AI models faster with active learning for maximum efficiency.
No-Code AI for Business Users – Enable teams to build accurate ML models in minutes, not months—no coding required.
Tailor AI to Your Needs – Fine-tune CommPath, the AI behind Communication Mining, for customized business solutions.
Secure & Controlled AI – Deploy cutting-edge AI in a safe, regulated environment with built-in guardrails.

Discover and quantify transformation opportunities within communications

Analyze Past Communications – Identify patterns, inefficiencies, and automation opportunities.
Detect Repetitive Tasks – Mine message clusters to uncover recurring processes and customer requests.
Drive Business Innovation – Aggregate, query, and visualize data to enhance process improvements.

Improve customer and employee service

Enhance Customer & Employee Service – Measure, track, and improve service quality continuously.
Monitor Issues in Real Time – Identify and track problems instantly for faster resolution.
Optimize Service Experience – Use dashboards, alerts, and reports to manage escalations and key issues.

Expand the range of automation possibilities

Expand Your Automation Potential – Link communication channels and transform messages into structured data for smarter workflows.
Enable End-to-End Automation – Automate tasks attended or unattended with AI-driven insights and confidence thresholds.
Seamlessly Integrate Systems – Connect with existing platforms for smooth and efficient automation.

Turn Conversations into Actionable Insights with Communication Mining!

Schedule a demo

Real-World Use Cases of Communication Mining

Discover how Communication Mining transforms businesses by streamlining workflows, eliminating inefficiencies, and enhancing automation for smarter decisions and better outcomes.

Take the pain out of payments

Improve supplier performance while reducing non-compliant purchases, purchase order cycle times, and duplicate payments.

Transform procurement

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Communications Mining in Action

Communications mining connects disparate business departments and systems. It brings together all conversational communication channels and eliminates bottlenecks and slowdowns. Automate customer requests so you can enhance the customer experience and allocate resources more effectively

Communications discovery

Turn business conversations into actionable insights. Extract the most important data from any message–reasons for contact, data fields, and sentiment.​

Communications discovery gives businesses insight into previously hidden processes and channels. This enables them to identify problems, inefficiencies, and new opportunities for elimination and automation.

Communications monitoring

Gain a custom-filtered, real-time view of all service channels – extracting the information you care about most. Built-in analytics allows you to track trends, measure service quality and performance at all levels.

Custom, real-time alerts enable teams to respond to breaking issues in an agile way. Driving continuous improvement, being predictive instead of reactive.

Communications automation

UiPath robots use the data created by Communications Mining to extend automation into service and conversation-based processes. This enables you to automate transactional requests and workflows.

Tasks like triaging emails, updating customer information, and case creation are now automated from end to end by UiPath.​

Get the process insights you need to make transformation your destination.

Schedule a demo for process mining
FAQs On Communication Mining.

Communication Mining uses AI and automation to analyze business conversations, turning unstructured messages into actionable insights for improved decision-making and efficiency.

It processes emails, chats, and calls, detecting patterns, sentiment, and intent to automate workflows and enhance operations.

Yes, it seamlessly connects with CRM, ERP, and other enterprise platforms for end-to-end automation.

Simply implement AI models, train them on historical data, and start automating key processes for instant impact.

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